Owner Responsibilities

Hosting tourists involves a series of responsibilities. To make sure that the stay will be as comfortable as possible and that the accommodation will meet any mandatory requirement, we have prepared a series of tips and recommendations, which you will find below.

Please keep in mind that the content presented below is intended for informational purposes only and in no case is it intended to replace what provided by applicable laws or to be interpreted as exhaustive or as a legal advice. In case of doubt, please contact the competent authorities or a professional lawyer.

We remind you that the term "holiday home" included in these help pages of HomeAway is used as a generic definition which does not refer to any specific legal meaning.



How do you preserve the peace of your neighbourhood?

Some tourists may take certain liberties with your residence, sometimes to the detriment of the peace and quiet of their neighbours... Sometimes, it is worth remembering certain common sense rules to maintain the peace in the neighbourhood during your guests' stay.

Below you will find examples of rules that you can share with your guests upon arrival (with the modalities you prefer for example by providing them with a fact sheet or posting the rules visibly in the holiday home). These rules will be even more important if your property is located in a condominium.


What are the rules of my condominium?

Guests should always be informed of the specific rules in each condominium, such as:

  • Guests should always be informed of the specific rules in each condominium, such as:
  • Providing the name of the doorman (or alternative point of contact if there is no doorman) to be contacted if needed
  • Identifying the rubbish collection area and the related modalities of the collection
  • Asking guests to respect communal areas and avoid making too much noise (such as not transporting baggage noisily up and down the stairs, not slamming the door, not running up and down the stairs, etc.)
  • Asking guests to respect the condominium regulation, if present, or any other rule of the condominium
  • And obviously...demanding everyday respect for neighbours by inviting guests to have a good relationship with all of the residents of the condominium!


What is the ideal behaviour for tourist in my apartment?

Peace is also maintained in the neighbourhood by keeping an adequate behaviour inside the apartment.

You can therefore ask your guests to:

  • Take into account the hours during which neighbours require more peace and quiet (such as before 7 am in the morning and after 10 pm at night)
  • Not make noise inside the apartment that would disturb neighbours (such as playing loud music, slamming doors, talking too loudly with the windows open, dropping objects on the floor or walking in high heels).


Differentiated waste collection

An increasing amount of waste is being produced and must be managed in such a way as to protect the environment, reduce disposal costs and recycle valuable materials.

From this point of view, it is important to provide guests with guidelines on how to dispose of waste during their stay in the holiday home.

Keep in mind that there are both national rules and regional rules on waste management that are designed to keep the quantity of non-recyclable waste destined for landfill or processing by incinerators or waste-to-energy plants to a minimum while recovering all reusable materials through recycling, thereby turning them into a source of wealth rather than pollution.

Please find below the current rules in effect for the cities of Cagliari, Florence, Milan, Rome and Venice that must be followed by every guest in order to properly dispose of waste.



Municipality of Cagliari – Waste

Cagliari Door to door – Differentiated waste collection


https://www.comune.roma.it/pcr/it/dip_pol_amb_racc.page http://www.amaroma.it/raccolta-differenziata/









Obligations for operating a holiday home (authorisations, reporting, etc.)

Each owner is required to obtain information on the applicable laws and regulations, both at national and local level, concerning preliminary authorisations or communications related to opening accommodation facilities.

HomeAway is not responsible for the failure of owners or managers of accommodation facilities to comply with the applicable laws and regulations.

Here you will find some links to pages containing specific information for the cities of Cagliari,

Florence, MilanRome and Venice.  

Other regions/cities will have their own specific laws and regulations that could apply to your accommodation facility or your activity: for example you could be required to send a SCIA or other similar communications, to communicate the number of people staying in the holiday home, to comply with specific rules on prices or to have an appropriate insurance policy. Please always check with the competent local authorities what the obligations applicable in your case are.

Registration number

The registration number, as it is generally referred to, is a code/number that is assigned by the region in order to identify a specific holiday home or accommodation facility. When applicable, this code will have to be displayed in any communication for the public, also if the communication is made via online platforms.

As owner/manager, if you list a holiday home on HomeAway and you have an accommodation facility in a region that introduced the related obligation on the registration number, you are required to display this number in the online listing: you may insert the code or registration number in the appropriate field visible on your HomeAway owner page or, for the QR code applicable in the Lazio Region, you may attach it as an image of your listing.

At the moment only three regions have introduced the registration number: Lazio, Sardinia and Lombardy (where it will be compulsory starting from 1 November 2018). Other regions however might introduce this obligation. We invite you to always verify with the competent local authorities your obligations before listing your holiday home on HomeAway.

In the Lazio Region the code is called "Codice Identificativo", in Lombardy "Codice Identificativo di riferimento" and in Sardinia "Identificativo Univoco Numberico".

For more information on:

  • The "Codice Identificativo" for the Lazio Region, please visit this page.
  • The "Identificativo Univoco Numerico" in Sardinia, please contact the Regional Office for Tourism, Craft and Trade, which is the competent office for the assignment of the code to each accommodation facilities. You can find more information at this link.
  • The "Codice Identificativo di riferimento" for the Lombardy Region, please contact the Regional Tourism Office in order to obtain more information on how to apply for an identification code. We remind you that this obligation will be applicable starting 1 November 2018. The Regional Board will have to issue, within 30 June 2018, a decree in order to specify the modalities to apply for a code and the indications on where and how to display it.

We remind you that as owner/manager you are required to be informed on the current laws and regulations applicable in your case and that the contents of this page are for information only without any guarantee that they will be up to date with any amendment or modification made by the regions or the municipalities.

Taxes: reporting income

We would like to specify that our site does not provide any legal or tax advice. We encourage you to consult a tax advisor in your jurisdiction for more insight or if you need assistance assessing your tax obligations with respect to the services you provide. However, our company would like to remind you that, as Owner, you shall have to comply with the current tax legislation which requires that, all subjects, natural or legal persons residing in Italy must disclose to the Italian Tax Authorities the income deriving from the real estate, including that one deriving from rental agreement having a duration lower than 30 days with respect to immovable property for residential use

Moreover, we would like to remind you that the income deriving from the rental of the properties listed on HomeAway shall have to be subject to individual taxes according to the tax regime you have opted, i.e. ordinary regime or flat tax and it shall have to be duly disclosed in the related individual tax return.

For the avoidance of any doubt, we would like to remind you that you are the person responsible to file the tax return and to pay the related taxes, in your quality of Owner and Taxpayer. HomeAway cannot be held responsible in any way in case any of any of its users  does fail to  to comply with the tax laws. For more information, please visit the Italian Revenue Agency's website. (https://www.agenziaentrate.gov.it/wps/content/nsilib/nsi/schede/dichiarazioni/redditi+persone+fisiche+2018/infogen+redditi+pf2018?page=dichiarazionicitt)



Taxes: Stay tax

The tourist tax or stay tax is a local tax payable by visitors for touristic purposes, rather than business, per overnight stay at various types of accommodations (e.g. hotels, hostels, bed & breakfasts, vacation houses) located in the municipalities and cities that have adopted it.

It was originally introduced in 1910 exclusively for spa resorts, health resorts and beach resorts and was extended in 1938 to other tourist destinations. It was subsequently abolished effective January 1st, 1989. Then, the stay tax was reintroduced in Rome Capital by Law no. 42/2009 effective from January 1st, 2011. Subsequently, the Legislative Decree no. 23 of March 14th 2011, ruling on the tax federalism, provided that identified cities enrolled in regional lists as cities of art or touristic places, may decide to introduce the stay tax, by means of specific resolution adopted by the Board of the City/Municipality.


Why does the Tourist Tax need to be paid?

The amounts collected as tourist tax are aimed at financing actions taken for touristic purposes, including those to preserve and maintain the touristic accommodation, cultural assets and public services.


Who is required to pay the tourist tax?

The tourist tax must be paid by visitors per overnight stay. Resident people are not subject to stay tax. Moreover, the Regulation adopted by each Municipality may provide for specific exemptions to the application of the stay tax.


How is the tourist tax paid?

Tourist tax may be paid in cash or by credit card at the end of the staying period directly to the Manager of the accommodation facility, who shall have to issue a receipt of payment .


Who is required to collect the tax? And who is it turned over to?

Managers of hotels and of the other accommodation facilities falling in the application of the stay tax are required to show the information on the stay tax provided by the Municipality in the appropriate locations.

Every manager is required to collect the amount of the tourist tax from visitors in accordance with the relevant regulation and remit the related amount to the same Municipality.


What is the amount of the tourist tax?

The amount of the stay Tax may vary from city to city. In order to have more information on the application on the stay tax, in your quality of Owner, you are invited to request information from to the Municipality where your property is located. To find out more about the tourist tax in MilanRomeVenice and Florence, click on the link below.