Camere da letto
In Primo Piano
Regole della casa
Politica di Cancellazione
Rimborso del 100% se si cancella la prenotazione almeno 30 giorni prima della data di arrivo. Rimborso del 50% se si cancella la prenotazione almeno 14 giorni prima della data di arrivo.
The place was worn and old. BBQ was rusted and not usable. Linen was old and marked. TV was antique.
Pictures in add did not give a true description of the place. Driveway was really narrow and the undercover parking was full of owners boat and old furniture. Owners dogs howled and set off a medley of neighbors dogs.
Carole I realise now you are new to booking with HomeAway and short term holiday accommodation. I had previously explained to you when booking that holiday accom was quite different to motel accommodation. I am sorry you had a mix up with paying the balance. I have since checked the correspondence and see you might have felt our response was abrupt. My deepest apologies for any hurt.
We offer a special service for pet owners like yourself and allow pets inside. We keep old linen for the purposes of covering sofas etc.
I now realise you did not open the access details sent through HomeAway - as you had to phone me about the address. The access instructions ask you to park in the front undercover carport where possible as that the driveway to the back carport is narrow and there is no need to use it... unless confident to do so.
The cottage description on HomeAway clearly states it is a renovated builder's shed albiet with charm and character and I am sorry you perceived it as old and worn. Possibly your family from the area booked for you and you did not read the description?
Photos are exact except for newer furniture on one deck and as described. The TV is a 55" Panasonic and while not a Smart TV, is lovely to watch.
We were freely available to you as we were staying next door during your fortnight stay, and that was the time to raise issues - even text me if you don't wish to talk face to face.
For the future in any other guest house, just be aware that your dog barked whenever you were out. It was not a bother to us however as it is a little dog. Yes, there are a number of dogs in the street and they do get excited at the postie and children returning from school. We rarely leave our dogs at home and are rarely next door. Very few places allow dogs ( and especially inside the house) so it is a pity reviews such as this are posted, rather than resolving the issues beforehand. My husband went in with the electrician to fit the new fan for you - he could have got the BBQ going for you if you had asked him then.
I did give you an excellent rating but I do hope you improve communication with future hosts.
We had a lovely time in a very welcoming property, the property owners were great to deal with.
Wonderful Pet friendly Cottage
We stayed in Paradise Cottage for 4 weeks with our 3 year old kelpie and 17 year old cat. It was the perfect place for us all to find our feet after relocating to Brisbane from Melbourne.
The Cottage has everything you could need and the outside area is perfect for fur babies. It is well fenced and we didn't have to worry about letting the dog out. Even our cat had a good wander around.
Helen and Glen are wonderful hosts that give you privacy and space to enjoy your holiday but are available via messaging if anything is needed. They are very accommodating and go above and beyond to make your stay as wonderful as possible.
We highly recommend the cottage to anyone looking for a pet friendly place to stay.
Samantha you are most welcome and good to see your elderly cat and your kelpie had a nice relaxed stay while you were searching for your forever home. We do have a number of relocating families stay in Paradise and it is a nice cottage to wind down after a move from the UK or interstate.
great cottage friendly host
Paradise Cottage was a great place to stay.Close to town and beach but very very quiet and peaceful. Helen,the host, was extremely friendly and made sure everything was perfect for us.The cottage was immaculately kept and clean and had everything anyone would need for a relaxing,hassle free stay....fans and aircon in all rooms,a bookcase full of books to kick back with and the yard was securely fenced for pets who were made as welcome as the family was.Fully recommend Paradise Cottage for a great stay for anyone.
Patrick we were very pleased to host you and your family while you were relocating. All the very best with your business up here in north Brisbane. Thank you for your review... and you left the cottage spotless.
A great place away to relax in...
A great place to stay at. Have been to Brisbane 3 times in the last 12 months and this was the family favourite. Sitting out the front or the back was relaxing. Plenty of space and great amenities. Very peaceful place.
Matthew thank you. It is a peaceful private cottage isn't it? The street is safe and quiet and you can actually hear the Sandgate train whistle 2kms away.
Excellent location. Very peaceful and private yet close to everything. Everything you could possibly need supplied. So clean and was truly home away from home. Felt like we were on an island with no one else around. Was wonderful to be able to have our dog with us as well. Very pet friendly. Totally amazed with the whole package. Thank you Helen
Karena that is so good to hear that your expectations of the cottage were surpassed. Hope we see you again. Cheers