- Camere da letto 4
- Posti letto9
- Soggiorno minimo2 Notti
- Ultimo aggiornamento del calendario:
- 19 set 2018
Camere da letto
Per i pasti
Regole della casa
Politica di Cancellazione
Rimborso del 100% se si cancella la prenotazione almeno 30 giorni prima della data di arrivo. Rimborso del 50% se si cancella la prenotazione almeno 14 giorni prima della data di arrivo.
Lovely Quite Spot
The house was in a lovely quite spot surrounded by beautiful trees and lovely views of the lake and when it was clear we could see the snow on the mountains. The house had everything we needed and could think of needing which was a huge bonus. The beds were comfy and waking to the birds in the mornings was also a treat. Had a few quite magpies and parrots that came every morning for hand feeding which was nice too. Even though out of town it was still an easy drive into Mansfield for a meal and also an easy drive up to Mt Buller. Will defiantly be back for another stay in the future :)
Close to Town, But Away from it all!
We had a wonderful week staying at Ngurra. Although an older property, it was clean and well maintained and the gardens were a lovely bonus. We had birds coming to sit on the balcony, including a very friendly kookaburra, magpies and a variety of parrots. It is close enough to explore Mansfield, Mansfield Zoo, Jamieson and the surrounding areas, as well as spend days on Mount Buller playing in the snow. The drying cupboard was excellent for drying the snow gear and we had everything we needed. If we had any questions, Gerard was happy to help and sent messages checking that we were settled in and fine. It was a wonderful welcome and we would definitely stay again if the opportunity arose.
Amazing house and views for a family getaway
Disappointing experience with the owners tarnished the stay. Will not return again.
Location is pretty and handy for driving to Mt Bulla. View from the balcony is beautiful and our boys enjoyed feeding the birds and playing in the garden.
Overall the house was well setup with everything you need. There was a constant stream of ants in the upstairs bathroom and the sheets were dirty in one of the bedrooms. Very frustrating about the lack of internet connection and wifi, especially for people that run their own business.
Unfortunately we had a less than pleasant experience with the owners on our second last day. The owners forgot that we had extended our stay by 1 extra day and they inadvertently leased the house to another family. We were out skiing for the day and received an extremely rude message from the owners stating that if we did not remove our belongings from the property immediately they would instruct the cleaners to put everything outside, even if it was raining!!! The apology we got when they realised it was in fact their mistake for double booking was almost non existent.
Very disappointing customer service.
Thank you for your review Tanya. Sorry to hear about the mishap with the new Homeaway booking system. Unfortunately the new system did not pick up on your extra discounted nights stay and I have discussed this with the admin team. They apologies for the bug in the system. I believe it has been resolved.
As regards wi-fi we are unfortunately unable to have this installed as we are in fact in a recognised Telstra black spot for fixed line service. It remains a challenge for many rural properties in Australia, one we hope will be addressed by the NBN roll out in the future. We do receive Telstra 5 G at the house and it is definitely possible to create a wireless hot spot using your smart phone or other such enabled device. Upload and download speeds are actually very good when used in this way.
We are unaware of any ongoing issue with ants and the property is professionally treated every year by Flyco so I assume this is a one off (possible during wet weather) as no issue has been reported by our property manager.
Great place to stay
Great layout, ample & comfortable bedding. Would definitely stay sgain
Ngurra was clean, spacious with excellent heating and a well equipped kitchen.
Our weekend at Ngurra was wonderful. The house is spacious and clean. It has a lovely garden, which our 2 year old daughter loved exploring, and a fantastic view of the lake.
We appreciated having a well equipped kitchen (incl. BBQ) and enjoyed lazing in front of the log fire in very comfy reclining couches. The heating throughout the house was excellent.
We were very impressed with how baby proof Ngurra was (safety latches on kitchen cupboards, safety gate on stairs). It was fantastic having access to a cot (2 were available) and change table.
There was a buzzing noise coming from a locked cupboard upstairs, which was a bit annoying and my in-laws could hear a pump throughout the night from their room downstairs. But overall, a very positive experience and lovely, relaxing weekend away. We'd love to return and make this an annual winter escape. Thank you for making my husbands birthday a memorable one.
Great to hear you loved Ngurra. It is a very special place.
Sorry to read that one of your party had some issues around the water pump cycling. We have had the plumber investigate and found the cause to be a faulty hot water service. This has been replaced with a brand new constant hot water system so we do not anticipate any more issues in this regard.
We hope to see you return in the future. Thank you for being such good guests.
Gerard and Georgia