8 Persone, 4 Letti, 4 Camere da letto, 3 Bagni
Camere da letto
Happy Holiday Homes
- inglese, francese, tedesco, italiano, olandese
In Primo Piano
Regole della casa
Feste/eventi non ammessi
Animali domestici non ammessi
Età minima dell’affittuario principale:18
We did had a nice time despite the weather!
easy booking, beautiful flat!
Thank you for taking the time to write about your recent stay and we really appreciate your comments. They will always be passed to our local team.
We hope you have taken home some happy memories and it was a pleasure having you here to stay.
Bugs, no internet connection, poor management
The property is in a beautiful, serene location on the shores of Lake Lugano, but we had several issues with our stay:
1 - The smaller house (with one bedroom) was totally full of bugs - the person who was staying in that house had to move into the larger house due to the infestation
2 - Internet was listed as an amenity in the description, but we found upon arrival that there was no internet included. This was a major issue because we were traveling for work and were planning on working often from the house, which we were not able to do.
3 - The management company was not helpful in resolving our internet issue - we asked them for internet and they said they would look to see if they could get us a hot spot, but they never followed up, leaving us without internet for 8 days during a work trip.
There are lots of other small things that could be better about the property and its management - we were never given any instructions about where to take the trash out to and there were no nearby bins to dump it, one of the doors is missing a handle, we ran out of basic supplies like toilet paper and paper towels, and the pillows were so strange that some members of our group suffered from neck pain.
Dear Marissa, thank you for writing your review and I can imagine your negative response is more about the "smaller" self contained house with just one bedroom, other than the main house. The smaller 1 bedroom annex located opposite the main house is located within a rural garden and is unfortunately more susceptible to insects. However, our property manager really should have noticed this issue before you arrived and at least put down the bug treatment. We are truly sorry that the smaller house had insects.
The main house as I am sure you will agree is very nice. I have visited both homes, and really like their individuality and unique position.
As for the internet, we do offer internet, but you need to hire a WIFI device for 35,00 CHF - this information was provided upon booking.
Regarding the pillows - these are very expensive and were bought by the owner hoping that the majority of guests would feel the difference - we are sorry if you didn't particularly like them - pillows are a personal thing I know.
At any point in time, you could have called our local manager for more toilet paper etc. In the information guide in the home, it does inform you where to put the garbage - in Italy and Switzerland people use the communal bins.
It's a shame we only received two stars from you - I can imagine this was mainly because of the insects (which will be treated). We have many fantastic reviews online for this home, but we are just so sorry the few insects ruined your stay. We hope you have still taken home some happy memories of Lugano and it was still a pleasure having you here to stay All the best to you.
Beautiful apartment in a great place
The family really enjoyed the stay at Magic Gandria - fantastic!
Magic Gandria 2
The view from Magic Gandria is incredible. Gandria is an adorable hillside town with quaint restaurants and access to a nice waterside trail. The home(s) slept 7 comfortably and is a great choice if you’re looking for a peaceful retreat. The neighborhood is vibrant with rosemary bushes and jasmine vines. Truly a lovely choice for people who want to explore on foot. Please note that there are over 100 steps to the home and then more steps getting around town. I think this feature makes the home unique, but important for people to know when it comes to packing, etc. The Holiday Homes staff are kind, helpful and responsive. We very much enjoyed our stay!