2/10 Terribile
Mary S.
30 dicembre 2023
Mi è piaciuto: Posizione
Non mi è piaciuto: Check-in e comunicazione
Warning: NIGHTMARE HOST Alert! Proceed with Caution.
Despite a fantastic rooftop patio, great location and spacious interiors, our recent VRBO stay turned into a disaster, courtesy of the host. While the pictures offered an overview of the dated but acceptable space, the host's behavior made this trip unforgettable for all the wrong reasons.
Red flags emerged from the start, initially dismissed as miscommunications. Promised parking vanished upon final confirmation. An inconvenience, but perhaps a misunderstanding. The real nightmare began when we discovered a broken bed frame after a grueling day of international travel and touring Rome.
Communicating the issue with the host, we were met with an indifferent attitude. Maintenance was scheduled, but we were never informed we needed to be present, resulting in a futile attempt to rectify the situation during our precious vacation hours. The host claimed attempts to reach us, but no calls or messages were received.
Post-checkout, the nightmare intensified. Despite reporting the broken bed and sleeping on the couch for our entire stay, the host shockingly attempted to charge us for damages. A dispute ensued, with her switching to Italian, a sudden change from our previous English exchanges.
This host is deceitful, dishonest, and utterly rude. Save yourself – DO NOT rent from her. Your vacation deserves better; this host is a guaranteed headache. Look elsewhere for a stress-free getaway.
Mary S.
Soggiorno di 3 notti a dicembre 2023
