4/10 Scarso
Christina Y.
7 ottobre 2023
Mi è piaciuto: Pulizia e check-in
Non mi è piaciuto: Comunicazione e accuratezza dell’annuncio
CONFUSED and DISAPPOINTED
Reviews and pictures of this property were excellent so I was quite happy to book one week here. For months, I looked forward to this vacation. I chose this property based on the reviews and pictures on VRBO.
MISREPRESENTATION - Picture 1/27 is NOT the house you are renting. The house you are renting is Picture 2/27 which is located up a hill, and not as close to the beach as the house in Picture 1/27. Using Picture 1/27 as the lead photo is misleading. I wish I had realized these pictures are of two DIFFERENT houses. All other pictures seem accurate.
COMMUNICATION - One issue brought to the owner's attention was met with delayed response and no resolution. Rather than the easy solution of providing a missing bed sheet, the owner argued. I do believe the owner tried to get a sheet brought over but had a miscommunication with the cleaning service providing the linens...and didn't care to resolve. After having two of my messages ignored by the owner, I followed up and was accused of making a 'big deal' about it. The sheet was never provided.
We decided to abruptly leave after only three nights, as this was better than staying in this uncomfortable situation (interacting with the owner). Leaving was a good decision.
This is a nice place and in total not cheap. I expected a better experience overall but have learned a lesson.
I gain nothing by sharing my honest review. Readers make your own assessments.
Christina Y.
Soggiorno di 3 notti a settembre 2023
