4/10 Scarso
ROSEMARIE L., Allendale, South Carolina
9 gennaio 2023
Mi è piaciuto: Check-in e posizione
Non mi è piaciuto: Comunicazione
A Total Disappointment
We arrived on 12/29/22 thinking that our weekend with our daughter and grandkids would be great…that quickly changed. According to our contract “check-out” instructions the kitchen must be cleaned, no dishes in dishwasher… the dishwasher was still hot and full of dishes. Also, the water had been turned off one of the toilets downstairs, no one had left a note or called to tell us that it was leaking, so we turned it on to use it. A little while later we had to clean up the water on the floor. Once we turned it off again, it started to leak anyway.
We removed the cover on the hot tub, the water was disgusting, skin particles or whatever else was all in the water. Three of us took showers that night the tubs began to gurgle.
12/30/22 my grandson got up and took a shower first thing and sewage started backing up in the other tub. At 9:00 am we called the Realty office and left a message. 1.30 hours later, we called again and spoke to a manager and explained what was going on. We were told the problem would be fixed to go and enjoy our day. At 4:30 pm we called to see if the problem had been fixed, left message and no one ever called. At 7:45 pm when we arrived back, we could tell that someone had been there but only rinsed the tubs out. My daughter and I used dish detergent (that I brought) and cleaned the tubs. My husband took a shower and while he was in there it started backing up again.
Also, there is very little cell service here and according to the Yellow Rose contract, there was a home telephone to make local calls that none of us saw anywhere.
Our stay was supposed to be from Thursday – Sunday, at 8:00 pm on Friday, we left the place cleaner than we found it, other than the tubs or toilets and drove into Cherokee and rented 2 hotel rooms for the night and came home on Saturday.
We called Yellow Rose on Saturday while we were driving home, and no one ever answered. On Monday, 1/2/2023 we called again and finally spoke to someone that told us that the water lines had been frozen in the house prior to our arrival and that more than likely the sewage lines were frozen as well.
I believe that Yellow Rose Realty should have given the us a courtesy call, in advance so that we could have found other accommodations for the weekend. Yes, they did refund us a partial payment, but we weren't even there for 24-hours before we had to find a hotel.
ROSEMARIE L.
Soggiorno di 1 notte a dicembre 2022
