4 Camere Alloggi in Castel San Vincenzo (IS)
Camere da letto
- inglese, francese, tedesco, spagnolo, italiano, olandese, svedese, danese, norvegese, polacco
In Primo Piano
Regole della casa
Feste/eventi non ammessi
Animali domestici ammessi
Età minima dell’affittuario principale:18
Mandatory cost: energy use based on consumption
Beautiful location but not very practical, unexpected heating costs, much didn't work
First of all, let me say that the house was really large, very beautiful and in an extremely pretty location up a mountain. Also, the owners were friendly and tried to be helpful.
However being quite high up a mountain has one major consequence - it is pretty cold! Even though we went at the end of April, the house was very cold, so when we found that the heating and hot water were not working on our first full day, we were pretty annoyed. The owner quickly came and sorted out the hot water, but there was still no heating, and the hot water stopped working again the next day. Furthermore the wifi was not working since we had arrived. So we had to call the owner again.
They indicated at this point that the heating had an extra cost, but by this stage the house (and we!) were so cold, we just wanted it on. They did not indicate the level of the heating cost (we should have asked!) but it was 20 EUR a day! This obviously added significantly to the cost of our holiday. They also fixed the wifi... which worked for about a day, and never subsequently during our stay.
By this stage we were trying to just enjoy the holiday as best as possible without having to contact the owners every day about some problem or other, so we just left it. But we also had problems with the dishwasher frequently not working as expected, and the TV repeatedly turning off on the one occasion we actually tried to use it.
We reported our major issues to the letting agents, Novasol near the end of our stay (when the cost of the heating became apparent), but their response was extremely unhelpful. With all these issues in mind, I can't really recommend staying here, and definitely recommend steering clear of Novasol.