6/10 Soddisfacente
David Y.
2 luglio 2022
Mi è piaciuto: Pulizia, check-in, posizione
Non mi è piaciuto: Accuratezza dell’annuncio
Mixed experience
We have stayed at Portofino many times over the past 15 years. Most experiences are good or very good. This one was mixed. On the plus side, the Portofino is very nice! We had beautiful sunset views over the sound every evening and the beaches are sugary white sand. Pools are well kept with a busy wait staff keeping everyone happy. However, this particular unit was not up to standard. Overall, I would describe it as shabby - certainly not "lavish" as the title indicates. We had missing base boards and door trim in the master bath and closet that exposed large holes in the drywall. None of the seating in the living or dining area was comfortable to spend any time at all using. The two arm chairs and overstuffed ottoman shown in the pictures were not in the unit. Rather, there were two wobbly metal framed chairs in the main living area. It took two calls before I was able to get the attention of the property manager (Southern Vacation Rentals). I advise you watch closely for check out time - we had to be out by 9am. Renting through a service provider from a property management company is not the "rental by owner" experience - it just layers on more "services" fees for which I cannot tell you the service provided to us. Portofino very nice! VRBO did its job. Southern Vacations - lacking. However, after the second call with Southern, they did issue a 10% refund due to the under-construction state of the condo. Safe travels everyone!
David Y.
Soggiorno di 7 notti a giugno 2022