In general the house was ok, but some remarks.
The house is located on one of the main roads towards Bédoin city but once you are on the property, it is really private.
In general the house has everything you expect but we do have some remarks:
- the house was not cleaned properly when we got there : there was dust everywhere.
- some kitchen apparel needed replacement (e.g. the coffee machine)
- the beds were much too hard to sleep on : the bedroom downstairs even had a bed with a wooden board under the mattress!
- the pool chairs were all broken when we arrived. We immediately complained about that and only in the second week we received new chairs.
Risposta del proprietario: Thanks for the comments. They will help us to continuously improve the level of services. It is also true that each one of us has different requirements, expectations and enjoys different levels of comfort. What is considered as beds too hard for some, will be OK for other ones. If the wooden board is better for the back in general, it could be easily removed for the ones who prefer a soft bed. It is true that the house being continuously rented in summer, the equipment could be damaged. A reasonable time is needed to order and receive the new materials as the example is given with the sun chairs. A new set of six chairs has been acquired within one week. The house is cleaned after each stay. As this is the first negative feedback we receive, we believe that in average, people are rather satisfied about their stay. However we work on continuous improvement to better please the people who make the choice to stay in the home and we will continue to listen to them to make their holiday a success.
Voti utili: 3/5
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