Not quite what was expected
recensione inoltrata: 15 agosto 2011
Data soggiorno: luglio 2011
The complex was somewhat down at heal - No gate security or guard, security entrance to the apartment block not working, filters not working in the swimming pool, and the clubhouse at the pool had closed down at the beginning of the summer.
Once in the apartment two of the windows had broken locks, two light bulbs in the bedroom were not working and the toilet seat in one of the bathrooms was completely detached (a job that I fixed myself!). Promises to fix these matters were made but never carried out during our stay.
There were a number of families living in neighbouring apartments with young and noisy children - 08.00 onwards and into the evening, and the use of the Estoril motor circuit for track testing plus the use of local airfield from 08.30 each morning is also worth mentioning! With no security it seems that a lot of local people invite themselves in to use the pool at weekends.
The apartment really lacks a patio and somewhere to sit out either during the day or evening (only sun is in the early mornings into the bedrooms).
The property was clean, but the location is a long way from Estoril and Cascais.
More negatives than positives unfortunately following the upbeat description read at the time of booking. Thank goodness the weather was good for the duration of the stay.
Persone di età 55+,
Famiglie con adolescenti
Risposta del proprietario: Question: What have we done to help rectify this complaint?
Answer: Provided an on-line walk though video showing we deliver what we promise!
Often customers are excited by what they read on a web site advert and dissapointed in the real thing. In order to ensure our customers know exactly what they are getting we have launched a full walk through video of all our properties on our web site www.sunshinegetaways.co.uk. In these videos you are shown all the rooms, including kitchens, bathrooms and balconies in detail. We hide nothing and take pride in knowing we can deliver on our promise.
After receiving this feedback we implimented a Mystery Customer Initiative which means we regularly have mystery customers vacation at our properties to gain first hand feedback on our behalf. After 6 mystery guests in 2011 alone we are delighted to have received nothing but compliments on our properties, the local support provided, the meet and greet teams, the surrounding areas and more. We will continue will this initiative so that we can prevent any issues and ensure you always get what you are promised and more!
Voti utili: 11/13
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