Beautiful View, but needs some TLC from the owners
recensione inoltrata: 30 novembre 2012
Data soggiorno: novembre 2012
We wanted a place to spend thanksgiving with family and quality time before a military deployment. I have severe allergies and asked several times regarding the pet policy. I was assured no pets. When we arrived there was a pet bowl by the door and opened bags of dog food in the pantry.The back porch chair cushions were laying by the back door and had holes chewed into them. There were hairs all over the upstairs broken futon. The rocking chair was broken, dvd's were left out. The cuckoo clock was broken. The water was not hot, the downstairs bathroom tub drain was clogged and filled with water while showering. The towel rack was not secured to the wall and fell on a guests foot. The place was in need of a really good cleaning. The cabinets and closets were a mess. Also, the refrig moves away from the wall each time it is opened. I was very disappointed and we actually thought about leaving and going somewhere else. But, I promised my family dinner. The place was big enough for that and I did pretty much find everything I needed, although doing dishes was quite a chore, due to the water issues and water pressure, I had to do them in increments. There is no dishwasher or garbage disposal. I did express my concerns to the owner and he just said "thanks for your concerns". That was kind of a surprise because it was like a different person than when I was inquiring about the place. I offered him pictures that I had taken, and he didn't even ask to see them.
The place could be so amazing with just a few basic things and cleaning. The view was to die for! I would love to go back again, but with the cleanliness issues and other things and lack of caring, I guess we will have to look elsewhere, which is a shame. Also, the upstairs bath shower is dinky, dinky. I am 96lbs, 5'1 and I could hardly raise my arms to rinse my hair.One other strange thing, in the downstairs bedroom there is a bowl and pitcher on the dresser. The pitcher was stuffed with long sticky cellephane wrappers of some sort, like someone just shoved them in there. Also, want to mention the pictures are not up to date on this site. There are dark curtains hanging on rods that fall when you move the curtains and they are all stained across the bottom, this is in the main area. None of the cushions were on the back porch furniture as pictured. They cushions were all on the floor of the porch, along with a curled up wet mat. We had no greeting or welcome at all inside upon our arrival.
Famiglie con bambini piccoli
Risposta del proprietario: Thank you for your stay at our cabin. We are glad that you liked the house, but we regret that you did not find our property a suitable fit overall. We were happy we got a chance to accommodate you. We try to be informative and communicate the essentials. And we try to make our guests feel at home
Your review contains several complaints which you either failed to make us aware of during your stay or which you advised us were satisfactory when you were at the home. We certainly would have been more than willing to respond to any concerns you had during your stay if only you had contacted us....to be given a chance to help you! We want to assure our future guests that we were not made aware of them at the appropriate time. We are committed to making sure all of our guests are satisfied and comfortable. Please refer to previous reviews
Voti utili: 4/6
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