Dr. (Psychology)
recensione inoltrata: 26 giugno 2012
Data soggiorno: giugno 2012
Only the main bed had sheets. The futon in the living room had no sheets. When we complained only a top sheet was delivered, not a set. No hand towels were anywhere. When we arrived we were informed that the switch in the kitchen necessary for the coffee maker and the microwave was not operable. It was not fixed until the fifth day. It should have been taken care of before arriving or an adjustment in the rent should have been offered. We saw two roaches in the sink so we decided to eat out all the time. May be this is common in NY. The bathroom floors had brown stains and some shower tiles were broken.
Risposta del proprietario: I appreciate customer feedback. My goal is to provide an enjoyable environment for my guests and to meet their needs. I regret this customer’s visit had problems, but I must provide an accurate depiction of what occurred for my future guests. As to the sheets and towels, the guest received an extra set of sheets upon request within an hour. The apartment had towels and washclothes for the bathroom, paper towels and dishtowels for the kitchen. Regarding the one switch in the kitchen, once I learned it was not working, I booked the earliest possible appointment with an electrician. I confirmed that every outlet in the apartment worked after the electrician left. Concerning the roaches, I personally have not seen any roaches in the apartment and never had complaints from previous guests. Nevertheless, I will schedule an exterminator and pay close attention to this issue. Lastly, the bathroom floors and shower tiles, as well as the entire apartment are kept exceptionally clean as mentioned in previous guests’ reviews.
Voti utili: 1/2
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